Returns
We offer 30 day returns from the date of delivery.
Returns are provided in the form of store credit (gift card) and will be delivered to you via email once your return has been processed.
To begin a return, please ensure your order meets the conditions of our Return Policy.
ALT Return Policy
We strive to provide a fast and comfortable return procedure.
In order for a return to be accepted your order must meet the following conditions:
- The product must be in original saleable condition, with all tags and hygiene stickers intact.
- Swimwear must be tried on over your own underwear.
- Product cannot be damaged, worn, washed, or altered in any other way.
- Product cannot be personalized.
- Product cannot be purchased on sale.
Due to hygiene purposes, we reserve the right to not accept returns if we deem any of these conditions voided.
If you choose to return, please contact our customer service team via our live chat, or our contact page.
Please attach a receipt or its copy to the return package - if not possible please include order number and return number with the package to avoid problems upon us receiving your return.
Return shipping is at customer expense.
We do not offer refunds. Once your return has been processed, a store credit (gift card) to the value of your purchase (excluding shipping costs) will be delivered to you via email.
Black Friday Sale returns
All items purchased during our Black Friday Sale are final and cannot be returned.
Return timeframe
You have 30 calendar days to return the delivered product, counting from the day when the parcel is delivered.
If you won’t be able to organize a return within this timeframe, e-mail us at hello@altswim.com.
Personalized order returns
All personalized orders are final and not eligible for returns.
Who covers the cost of returns?
The shipping costs incurred for returning item(s) to ALT are not covered or reimbursed by us and are the expense of the customer.
How do I organize a return?
Contact our customer service team via our live chat or fill in the form on our contact page.
When will my return be processed?
Refunds (in the form of store credit) are processed within 14 business days of us receiving the return.
If you've already sent a parcel to us and you want to know if we have received it, e-mail us at hello@altswim.com.
What if my order arrives damaged or there is a fault?
If you receive damaged or incorrect items, or have a manufacturing fault occur, please contact hello@altswim.com along with photos of the fault and a brief explanation of the problem.